• Player
    Goalkeeper

SHIPPING AND DELIVERY

WHAT DELIVERY OPTIONS ARE AVAILABLE?

- We send items to EU and to NON-EU countries through DHL shipping. To Latvia and Lithuania with Omniva and to Estonia with Omniva or SmartPost.

 

  Estonia Latvia & Lithuania EU Zone 1-2  EU Zone 3-5 Other countries
Delivery cost - option 1 (Footwear packed in GlobalSoccerStore.com footwear bag without original box) 2.95€ 4.95€ 6.95€ 14.95€ 24.95€
Delivery cost option 2 (Footwear packed in original box without Globalsoccerstore.com footwear bag) Price calculated by the size of your parcel Price calculated by the size of your parcel Price calculated by the size of your parcel
Delivery time 1-2 working days 1-4 working days 1-4 working days 2-6 working days 2-10 working days
Delivery services

Itella SmartPost
SmartPost

Omniva parcel terminal
Omniva

DHL
DHL

DHL
DHL

DHL
DHL

 

EU Zone 1-2: Finland, Denmark, Poland, Sweden
EU Zone 2-5: Norway, Switzerland, Austria, Belgium, Czech Republic, France, Hungary, Ireland, Italy, Luxembourg, Netherlands, Spain, United Kingdom, Bulgaria, Croatia, Germany, Greece, Portugal, Romania, Slovenia

- We kindly ask you to write your correct address and telephone number, so that a courier could contact you and deliver your ordered item to your address.
- We are not responsible for any import duties and customs charges
- Will upload tracking within 1-2 business days 

If I am ordering from Non EU countries, am I liable for import taxes?

For Customers in Non EU countries: If goods are being sent outside of the EU we will remove any VAT (Value Added Tax) applied at the prevailing rate by the Estonian government to goods purchased. Customs or import duties are then applied once the package reaches its destination country.

Any additional charges for customs clearance must be paid by the recipient (including, but not limited to, taxes, duties, holding fees). We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change so we would advise you to contact your local customs office for current, up-to-date information prior to placing your order.  We will also not be liable for any further costs incurred as a result of a recipient's refusal to pay customs charges and will charge accordingly for any charges incurred by Global Soccerstore as a result of the recipient's refusal to pay the applicable charge levied by Customs.

Has my order been dispatched yet?

As soon as your order is dispatched from our warehouse you will be sent an automatic email to confirm that it's on the way with an approximate delivery time frame. If your order has been sent on a tracked service the email will include reference details and a link to the courier website. You may not get any tracking information on the courier's website until the following working day after dispatch.

Please note: Collections from the Global Soccerstore warehouses are Monday - Friday. If your parcel is marked as dispatched after 10am or on Saturday or Sunday it will be collected on the next working day. From the next working day after that you will be able to track it on the courier's website.

After dispatch how can I track my delivery?

When your order is dispatched you are sent an email to confirm that it's on its way to you. Included in this email is your tracking number and details of how to track your order depending on which courier has been used.

If your delivery has been sent to Estonia via Itella SmartPost:
Please enter your 16 Digit reference number in the 'Saadetise otsing' box on the Itella SmartPost website (http://uus.smartpost.ee/saadetise-otsing). The status of your order will then be shown. If you did not receive a notification you will need to contact Itella SmartPost customer service. Itella SmartPost will hold your order for up to 7 days before returning it to us.

If your delivery has been sent to Finland via Itella SmartPost:
Please enter your 21 Digit reference number in the 'Item Tracking' box on the Posti.fi website (http://www.posti.fi/henkiloasiakkaat/seuranta/#/). The status of your order will then be shown. If you did not receive a notification, you will need to contact Posti.fi customer service. Posti.fi will hold your order for up to 7 days before returning it to us.

If your delivery has been sent via Omniva Standard:
Please enter your 13 Digit reference number in the 'Track Post' box on the Track-trace.com website (http://www.track-trace.com/post). The status of your order will then be shown. If you miss the delivery please take some identification with you and go to the nearest post office to collect your parcel. If you did not receive a notification, you will need to contact your national post customer service. Your national post will hold your order for up to 14 days before returning it to us.

If your delivery has been sent via Omniva Post24:
Please enter your 13 Digit reference number in the 'Track Post' box on the Track-trace.com website (http://www.track-trace.com/post). The status of your order will then be shown. If you did not receive a notification, you will need to contact your national post customer service. Your national post will hold your order for up to 14 days before returning it to us.

If your delivery has been sent via DPD Courier:
Please enter your 14 Digit reference number in the 'Parcel label number' box (https://tracking.dpd.de/parcelstatus?query=%20&locale=uk_EE). The full delivery status of your order will then be shown. If you miss the delivery, then they will attempt to deliver the next working day. If you feel you need to contact DPD concerning the whereabouts of your parcel please call DPD customer service.

If your delivery has been sent via DHL Courier:
Please enter your 10 Digit reference number in the 'Parcel label number' box (http://www.dhl.com/en/express/tracking.html). The full delivery status of your order will then be shown. If you miss the delivery, then they will attempt to deliver the next working day. If you feel you need to contact DPD concerning the whereabouts of your parcel please call DHL customer service.

All of these websites can be found also when typed into your search engine.

WHAT SHOULD I DO IF MY PACKAGE IS DAMAGED OR LOST IN TRANSIT?

We do apologize if the carrier did not deliver your order correctly and in good condition. If you did not receive your order, we ask that you check around your property, in your mailbox, and with your neighbors to make sure that the order is not at your location. If the item is still not found and you are certain that the item was not delivered or if your item arrived damaged, please contact our customer service group at info@globalsoccerstore.com. We will file a claim with the carrier, which will take up to 10 working days. We will repair, replace or refund your purchase as efficiently as possible.

What should I do if I don't receive the parcel within expected delivery time?

If your parcel doesn't arrive within expected delivery time then firstly we suggest you to track your delivery to get more information about it. If tracking information hasn't changed for a while then please get in touch with our Customer Service Team via e-mail (info@globalsoccerstore.com). We will contact with the courier to get more detailed information about your parcel delivery.  We thank you for your patience if you do experience any delays and we will help you to solve this problem ASAP.

IF YOU HAVE FURTHER QUESTIONS, PLEASE EMAIL US INFO@GLOBALSOCCERSTORE.COM. WE WILL BE HAPPY TO ANSWER ALL YOUR QUESTIONS!